Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Early in the summer of 2016, a lawn mower threw a stone which struck one of the vertical vinyl pieces of my Long Fence breaking a large segment out of it.Numerous calls to the company associate salesman occurred before he finally had another associate come by to inspect my complaint.

That new associate also noted that neither of my two gates were hung correctly since both drug the grass, instead of closing properly. Additionally, he noted a warped horizontal piece in the pen that had been fabricated to enclose my garbage cans. For these three issues, he told me that a work order was being submitted. Weeks went by without any contact from the company.

Finally, I began calling him again. Several rounds of phone calls ensued between me and him in which I heard numerous excuses but no one has ever come to repair my issues.

It has now been over a year since my initial complaint of a broken piece and I'm completely frustrated with the process and the lack of response from Long Fence.Even when I called the office asking to speak to a manager or warranty supervisor, I was transferred back to the sales associate who consistently sounds friendly but who never manages to get my fence fixed!

Review about: Long Fence Customer Care.

Reason of review: Damaged or defective.

Preferred solution: Deliver product or service ordered.

I didn't like: Lack of customer response.

Had an Experience with Long Fence?

Write a review


Terms of Service
Post Comment

You May Also Like

Schumacher Homes - It finally got built but..... Schumacher Homes "Flooded basement weekly, sloppy work beyond, constant puddle in garage that I step in daily, because they ignored my request for a drain and 'sloped' the garage, which clearly they..." Read more Lgi Homes - Must read - dont reccommend an LGI home to anyone! Lgi Homes "We have foundation problems inside and out. Electrical problems. Plumbing problems. Leaks. Had to replace AC unit b/c they put one 1 ton too small for our size home which..." Read more Shea Homes - Failure to follow basic builder guidelines. Shea Homes "I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid..." Read more Pulte Homes - Water problems in basement Pulte Homes "The Pulte home I purchased has serious water problems. Whenever it rains (or snows), the sump pump works continuously to pump water out of my basement. The volume..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more